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FREQUENTLY ASKED QUESTIONS

What is Cienta?

Cienta is a Spanish company that manufactures high quality children’s shoes for toddlers, boys and girls. It has been producing children's shoes under its own and other labels for more than 30 years. It owns and operates its own manufacturing plant in Spain. It makes use of natural materials and best manufacturing practices.

Where are Cienta's shoes manufactured?

Cienta’s children's shoes are manufactured in Spain. Cienta is certified in Europe with the quality assurance that the textiles used are free from substances harmful to the environment and health of baby and toddler. It also holds the European certification that the shoes have been manufactured with respect of the environment and the universal rights of workers.

Where are the Cienta shoes coming from when I purchase them from your online store?

In Australia, Cienta’s shoes are imported and distributed by ViLa AUSTRALIA T/A Vila Shoe Imports (or Cienta Kids' Shoes). The shoes that you purchase online from www.cienta.com.au come from our warehouse in Australia.

Do you deliver outside Australia?

No. We do not deliver outside Australia.

What is the correct shoe size for my child?

Before purchasing our shoes online we strongly recommend following these steps:

  1. Measure the child's foot from the back of the heel to the longest toe on the longest foot, in centimetres (cm);
  2. Select type and shoe size by comparing the foot length with the inner sole length;
  3. Please add up to 1 cm when choosing the corresponding EU size. For example, if the child's foot measures 13.2 cm in length choose EU size 22 (13.6 cm) which is slightly longer than the child's foot.

You can view the Size Guide on our website by clicking on Size Guide on the main menu or download it here. The table shows the inner sole length for each Cienta shoes size (EU size).The size guide can also be seen in the individual product pages by clicking on Size Guide.

For all shoes allow for up to 1 cm space between the longest toe of the child's foot and the length of Cienta's inner sole. Choose the larger size if the child's foot measures between two sizes.

The correct shoes size will depend on factors such as arch length, socks, or ambient temperature. Heat and humidity affect the foot volume by up to 5%. This can result in a full size difference between early morning and evening. 

What can I do if the shoe size that I want is not available anymore?

You can always email us through our contact form to ask us when we will receive new stock in that size.

I purchased the wrong size, what do I do now?

If you have ordered the wrong shoe size online we may be able to replace the product with the size you want or alternatively with another model of the same value in the correct size if your size is not in stock.

For exchanges due to a wrong sizing purchase we do not pay for the shipping cost for returning the item to us nor for the shipping cost to send you the exchange.

What can I do if I changed my mind?

We do not offer refunds or exchanges if you received what you asked for however simply changed your mind, found it less expensive elsewhere, misused a product in any way that caused the problem or fault, or if you were made aware of or knew about the fault/s before you purchased the product.

Can I ask for a replacement for an online purchase?

Yes. You can ask for a replacement if the product is faulty, has a major problem, is not of acceptable quality, is not fit for the purpose specified or does not match the description.  

Please refer to the Returns Policy on our website for more information.

Can I get a refund for an online purchase?

Yes. You can ask for a refund if the product is faulty, has a major problem, is not of acceptable quality, is not fit for the purpose specified or does not match the description.  

Please refer to the Returns Policy on our website for more information.

How do I unsubscribe from receiving newsletters from www.cienta.com.au?

You can stop receiving newsletters to your email by simply unsubscribing in My Account area or by clicking unsubscribe on our newsletter or by letting us know via our contact form. Thank you.

If you have more questions please use the contact form.

Size Guide

 

Size Guide

Cienta children's shoes are available in toddler and junior European (EU) sizes for boys and girls, approximately aged between 2 and 10 years, and adult sizes (teens).

The table below shows the approximate inner sole length for each Cienta shoes size (EU size). The middle column refers to our canvas shoes and the right column to our espadrilles. For greater accuracy, however, we recommend the customer follow these steps:

  1. Measure the child's foot from the back of the heel to the longest toe on the longest foot, in centimetres (cm);

  2. Select type and shoe size by comparing the foot length with the inner sole length below;

  3. Please allow for up to 1 cm of additional length when choosing the corresponding EU size. For example, if the child's foot measures 13.2 cm in length choose EU size 22 (13.6 cm) which is slightly longer than the child's foot.

Cienta - toddler/junior/adult shoes - approximate size guide
EUROPEAN EU SIZE
(CIENTA)
CIENTA CANVAS, BOOTS, SLIPPERS
INNER SOLE
LENGTH  
IN CENTIMETRES
CIENTA ESPADRILLES
INNER SOLE LENGTH 
IN CENTIMETRES
18 11.0 cm N/A
19 11.5 cm N/A
20 12.4 cm N/A
21 13.0 cm N/A
22 13.6 cm N/A
23 14.3 cm N/A
24 15.0 cm 14.8 cm
25 15.2 cm 15.0 cm
26 15.8 cm 15.9 cm
27 16.9 cm 16.9 cm
28 17.2 cm 17.5 cm
29 17.9 cm 17.9 cm
30 18.6 cm 18.7 cm
31 19.2 cm 19.7 cm
32 19.8 cm 20.3 cm
33 20.4 cm 21.3 cm
34 21.2 cm 21.6 cm
35 21.9 cm N/A
36 22.0 cm N/A


CIENTA Adults Size Guide

   37    22.7 cm   N/A  
38 23.4 cm   N/A 
39 24.0 cm  N/A
40 24.6 cm  N/A
41 25.4 cm  N/A


For all shoes allow for up to 1 cm space between the longest toe of the child's foot and the length of Cienta's inner sole. Choose the larger size if the child's foot measures between two sizes.

The correct shoes size will depend on factors such as arch length, socks, or ambient temperature. Heat and humidity affect the foot volume by up to 5%. This can result in a full size difference between early morning and evening. 

PLEASE NOTE: While we try to provide accurate size conversions, the information in this table should be used as a guide only.

Download a copy of the Size Guide.